A voice-first experience
Explain what’s happening in your own words, through an approachable conversational interface.
A student-led initiative, built around people
No one should have to navigate a difficult moment alone.
HelloRhea.com is building a more accessible way for people to explain their situation, understand their options and connect with appropriate assistance—through voice-first, multilingual AI and human-centred support.
An MVP-stage initiative|Proposed for supervised pilot validation
A conversation with RheaProposed voice-first experience
Built to listen. Designed to connect.
People at the heart of every next step.
Illustrative concept · Not a live assistance serviceListen
Space to explain what’s happening,
in your own words.
Connect
A clearer path to relevant,
verified support.
Follow up
Consent-based check-ins
and continuity across interactions.
Why HelloRhea?Finding support shouldn’t
Finding support shouldn’t
be another challenge.
When someone is distressed, faces a language barrier or simply doesn’t know which service to approach, even asking for help can feel complicated.
We’re exploring how an accessible conversation can make that first step easier—helping people feel heard, understand their options and find appropriate support.
The proposed experienceFrom “where do I start?”
From “where do I start?”
to a clearer next step.
Thoughtful technology, with people and appropriate services at the centre.
01
Tell us what is happening.
Explain your situation through an accessible, voice-first interaction.
02
Understand the next step.
AI-supported conversation helps clarify your request and offer appropriate guidance.
03
Connect to the right support.
Explore verified services or an authorised human handover where available.
04
Maintain continuity.
With consent, carry relevant context forward and explore suitable scheduled check-ins.
Urgent emergency in India? Call 112 without delay. HelloRhea complements existing services. It does not dispatch assistance or replace emergency responders. Help must never be described as dispatched without confirmation.
Capabilities we’re exploringAccessible by intention.
Accessible by intention.
Responsible by design.
These capabilities are proposed and being validated. They are not a claim of live service availability.
More languages. Fewer barriers.
Explore multilingual interactions that consider different levels of digital confidence and accessibility needs.
Continuity, with consent
Carry forward relevant context and unresolved actions, with consent and appropriate access controls.
A thoughtful “Check on Me”
Schedule a check-in call with clear consent, a limited retry and carefully defined contact notifications.
A clearer path to services
Find relevant, verified services through a proposed directory and guided referrals.
People in the loop
Involve authorised human responders when specialist knowledge or human judgement is needed.
Privacy by design
Minimise collection and handle relevant information with clear purposes, consent and safeguards.
A check-in you can try.
See the scheduled calling workflow in a controlled demonstration.
Open check-in demoSafety, privacy & trust
Technology should make support easier without compromising trust.
Safeguards are part of the experience from the beginning. We’re defining and testing them alongside the core workflows.
Read our privacy noticeClarity about AI
People should know when they are interacting with AI and understand its limitations.
Consent and control
Relevant information should be collected and retained with consent, appropriate verification and access controls.
Only what is needed
Minimise data collection and apply secure handling practices appropriate to the information.
Human judgement, where it matters
Involve authorised people for specialist support, safe escalation and situations requiring judgement.
No assumptions. No delayed action.
A missed check-in does not automatically mean an emergency. Urgent situations must go directly to emergency services.
Our proposed roadmapBuild thoughtfully.
Build thoughtfully.
Validate before we grow.
Our immediate focus is a controlled, supervised pilot with authorised partners in Maharashtra.
1
Define & validate
Refine workflows, listen to potential users and review safeguards.
Current focus2
Test the experience
Evaluate language handling, conversation quality, check-ins and referrals.
3
Supervised pilot
Seek authorised partners and approvals for a limited pilot in Maharashtra.
4
Evaluate & improve
Measure accessibility, understanding, referral completion, escalation reliability, privacy and cost.
5
Scale responsibly
Consider expansion only after evaluation, independent review and required approvals.
Proposed for the Seva First Innovation Challenge 2026, Maharashtra zone. Participation is not an endorsement, approval or government affiliation.
The impact we hope to makeA more accessible path
A more accessible path
to appropriate support.
Impact has not yet been established. Outcomes will be measured through a supervised pilot.
Make assistance easier to navigate.
Reduce the burden of explaining a situation repeatedly.
Improve clarity about the next step.
Support people facing language or digital-literacy barriers.
Improve continuity and referral quality.
Help service partners learn from measurable outcomes.
The people behind HelloRheaA young idea.
A young idea.
A deeply human purpose.
We’re a student-led, public-interest innovation initiative at the MVP stage, seeking the right partners to develop responsibly.
Project lead
Rhea Dsouza
A Grade 12 student and the originator of the HelloRhea.com concept and initial workflows, motivated by making support more accessible, responsive and compassionate.
Mentor & technology support
Joshua D’Souza
Supporting technology development and bringing experience in scalable technology and collaboration with large ecosystem partners.
Let’s build with purpose
Help us validate a more accessible citizen assistance experience.
Responsible innovation takes collaboration. We welcome conversations with:
- Government departments and authorised emergency-service partners
- NGOs and specialist service providers
- AI, voice and telephony technology partners
- Privacy, safety and security experts
- Academic institutions and independent evaluators
- Social-impact funders and innovation programmes
Discuss a pilot or partnership
Tell us a little about your organisation and how you’d like to contribute.
Better access to support
begins with being heard.
HelloRhea.com aims to bring together accessible conversation, responsible technology and appropriate human support—so that finding the next step can become simpler.
Join us in building and validating the initiative